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Sandlerresearch.org provides Global SQM and CEM Market 2015-2019 Report
PUNE, India, Sept. 9, 2015 /PRNewswire-iReach/ -- Sandlerresearch.org provides Global SQM and CEM Market 2015-2019 report, the Customer Experience Management and Service Quality Management report analysis revenue generated from Text analytics, Web analytics, Speech analytics and EFM (Enterprise Feedback Management). Commenting on the Global SQM and CEM Market 2015-2019 report, an analyst said the growing demand for cross-channel analytics is a major trend in the market, which provides insights on why a specific path and the channels through which the path was completed were chosen by a customer. Global SQM and CEM Market 2015-2019, the complete report of 83 pages is available athttp://www.sandlerresearch.org/global-service-quality-sqm-and-coustomer-experience-management-cem-market-2015-2019.html. The Customer Experience Management and Service Quality Management report provides 34 Exhibits to support the research. The report recognizes the following companies as the key players in the Global SQM and Customer Experience Management Market: Adobe Systems Inc., HP Co., IBM Corp. and Oracle Corp. Other Prominent Vendors in the market are: Amdocs, Attensity Group, CA Technologies, Chatterplug, ClickFox, Corsential, Egain Communications, Empathica, iPerceptions, Medallia, Microsoft, Riverstar Software and Webtrends. According to the report, the growth in demand for mobile analytics is a key driver in the market. Consumers in the current business environment seek information ""on-the-go"" on their smartphones and tablets. With the rapid increase in the use of smartphones, vendors are developing mobile analytic tools. The analysts forecast the Global SQM and Customer Experience Management market to grow at a CAGR of 14.25% over the period 2014-2019. Further, the report states that the difficulty in handling social media is one of the major challenges in the market. It is difficult to find relevant data in the large chunk of information gathered from social media forums. Moreover, the data on social media are both structured and unstructured. This report covers the present scenario and the growth prospects of the Global SQM and CEM market for the period 2015-2019. To calculate the market size, the report considers revenue generated from sales of SQM and Customer Experience Management tools to enterprises. It includes revenue generated from the sales of the following Customer Experience Management tools: The report, Global SQM and CEM Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers Europe, Latin America, North America, and the APAC and MEA regions; it also covers the Global SQM and Customer Experience Management market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.Order a Copy of Report Directly at http://www.sandlerresearch.org/purchase?rname=31727, Single User License is US $2500. Major Points from Table of Content: List of Exhibits Exhibit 1: Market Research Methodology Complete Table of Content available at http://www.sandlerresearch.org/toc/global-service-quality-sqm-and-coustomer-experience-management-cem-market-2015-2019.html. Other Related Reports: Global Social Customer Relationship Management (CRM) Software Market 2015-2019 (http://www.sandlerresearch.org/global-social-customer-relationship-management-crm-software-market-2015-2019.html): The analysts forecast the Global Social Customer Relationship Management (CRM) Software market to grow at a CAGR of 38.1% over the period 2014-2019. This report covers the present scenario and the growth prospects of the Global Social Customer Relationship Management (CRM) Software market for the period 2015-2019. To calculate the market size, the report considers revenue generated from CRM software, social Customer Relationship Management (CRM) software, solutions, tools, applications, services, support, and maintenance. The report also presents the vendor landscape and a corresponding detailed analysis of the major four vendors in the market. It provides a geographical segmentation of the market for 2014 and presents the details of the major drivers, challenges, and trends in the market. It also provides segmentations based on category, applications, and end-users in the market. The report recognizes the following companies as the key players in the Global Social Customer Relationship Management (CRM) Software Market: Jive Software Inc., Lithium Technologies Inc., Oracle Corp. and Salesforce.com Inc. Other Prominent Vendors in the market are: Artesian Solutions, Attensity Group, Bazaarvoice, Demand Media, Kana Software, QuestBack and Visible Technologies. Market Driver Market Challenge Market Trend About Us: SandlerResearch.org is your go-to source for all market research needs. Our database includes thousands of market research reports from over multiple leading global publishers & in-depth market research studies of over several micro markets. With comprehensive information about the publishers and the industries for which they publish market research reports, we help you in your purchase decision by mapping your information needs with our huge collection of reports. Media Contact: Ritesh Tiwari, SandlerResearch.org, + 1 888 391 5441, [email protected] News distributed by PR Newswire iReach: https://ireach.prnewswire.com SOURCE Sandlerresearch.org
Exhibit 2: Service Quality Management (SQM) Touch Points
Exhibit 3: Customer Experience Management Touch Points
Exhibit 4: Evolution of Customer Experience Management
Exhibit 5: Service Quality Management (SQM) Workflow
Exhibit 6: Steps to Maximize Customer Experience
Exhibit 7: Global Service Quality Management (SQM) and CEM Market 2014-2019 US$ (billion)
Exhibit 8: Text Analytics Methods
Exhibit 9: Global Service Quality Management (SQM) and CEM Market Segmentation by Application 2014
Exhibit 10: Global Service Quality Management (SQM) and CEM Market Segmentation by Application 2014-2019
Exhibit 11: Global Service Quality Management (SQM) Market 2014-2019 (US$ billion)
Exhibit 12: Global Customer Experience Management (CEM) Market 2014-2019 (US$ billion)
Exhibit 13: Global Customer Experience Management (CEM) Market Segmentation by Technology 2014
Exhibit 14: Global Text Analytics Market 2014-2019 (US$ billion)
Exhibit 15: Global Web Analytics Market 2014-2019 (US$ billion)
Exhibit 16: Global Speech Analytics Market 2014-2019 (US$ billion)
Exhibit 17: Global Enterprise Feedback Management Market 2014-2019 (US$ billion)
Exhibit 18: Global SQM and CEM Market by Geographical Segmentation 2014
Exhibit 19: Global SQM and CEM Market by Geographical Segmentation 2014-2019 (US$ billion)
Exhibit 20: Online and Offline Networks Analyzed by Customer Experience Management (CEM) Tools
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