Social Customer Relationship Management (CRM) Market Worth $17.92 Billion by 2019: The SLMA

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Social Customer Relationship Management (CRM) Market Worth $17.92 Billion by 2019

From the section: Lead Mgmt News

January, 2015 |

DALLAS, January 22, 2015 /PRNewswire/ --According to a new market research report, "Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) - Global Forecasts to 2019", published by MarketsandMarkets, The overall global Social CRM Market is expected be $2.22 Billion in 2014 and forecasted to be $17.92 Billion by 2019 with a compound annual growth rate (CAGR) of 51.9% for 2014 to 2019.

Browse 73 market data tables and 50 figures spread through 165 pages and in-depth TOC on "Social Customer Relationship Management (CRM) Market"
http://www.marketsandmarkets.com/Market-Reports/social-customer-relationship-management-market-124012616.html

Early buyers will receive 10% customization on this report.

Social CRM focuses on leveraging social tools and sites, to generate opportunities for enterprises in creating effective brand presence among its customers. It integrates traditional CRM solutions with social media for improving the overall customer engagement for enterprises.

Major forces driving this market are the rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on a real time basis. Enterprises are coming up with solutions for Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement for providing the best in class customer experience to the customers. Today, Social CRM is not limited only for increasing sales and improving marketing activities, but to bring in more customer engagement with the enterprises.

MarketsandMarkets has segmented the global Social CRM market by type of deployment models: On-premise, and Hosted; By type of Applications: Marketing, Sales, Support and Service, Collaborations, Innovations and Customer Experience; By type of solutions: Social Monitoring, Social Listening, Social Mapping, Social Management, Social Middleware and Social Measurement; By type of end users: Small and Medium Businesses (SMB), Enterprises; By type of verticals: Banking, Financial Service and Insurance (BFSI), Academia and Government, Healthcare, Consumer Goods and Retail, Telecom and IT, 'Oil and Gas' and 'Energy, Power and Utilities'; By Regions: North America (NA), Asia-Pacific (APAC), Europe, Middle East and Africa (MEA) and Latin America (LA). The report also provides insights on the demand analysis of specific Social CRM features and evaluates the usage percentage of Social CRM solutions, across all departments such as IT, R&D, Marketing, Sales, HR, and Operations.

For more Inquiry:http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=124012616

The overall global Social CRM Market is expected be $2.22 billion in 2014 and forecasted to be $17.92 billion by 2019 with a compound annual growth rate (CAGR) of 51.9% for 2014 to 2019.

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About MarketsandMarkets

MarketsandMarkets is world's No. 2 firm in terms of annually published premium market research reports. Serving 1700 global fortune enterprises with more than 1200 premium studies in a year, M&M is catering to multitude of clients across 8 different industrial verticals. We specialize in consulting assignments and business research across high growth markets, cutting edge technologies and newer applications. Our 850 fulltime analyst and SMEs at MarketsandMarkets are tracking global high growth markets following the "Growth Engagement Model - GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors.

M&M's flagship competitive intelligence and market research platform, "RT" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets. The new included chapters on Methodology and Benchmarking presented with high quality analytical infographics in our reports gives complete visibility of how the numbers have been arrived and defend the accuracy of the numbers.

We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository.

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