CAR-Research XRM Integrates Real-Time Key Indicators in to CRM: Sales Lead Management Association

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CAR-Research XRM Integrates Real-Time Key Indicators in to CRM

News Room | About > From the section: Lead Mgmt News

February, 17, 2015 |

The Upgrade Will Allow Service Departments to Spot Potential High-Impact Services in Real Time

Car Research XRM hopes to increase market share by providing unprecedented integration between all departments of the automotive dealership to maximize the dealer-client relationship.

Houston, Texas (PRWEB) February 15, 2022 Car Research-XRM, makers of the Drive CRM customer relations management solution, have updated the Software to add real time indicators to their CRM suite's Service Drive Control Manager. The software has now integrated high-impact service warnings to their CRM system, warning the service department in advance if there are potential indicators that need to be examined for both service opportunities and increased customer satisfaction. With the new upgrade, service managers will be alerted if a high-impact indicator is present at the same time another department is dealing with a particular vehicle, facilitating the ability for the department to service the customer.

Drive CRM includes a suite of cross-department features for a comprehensive automotive CRM solution, including a route sheet tracking repair orders in real time. The system also includes a variety of tracking tools such as scheduling tools, database management features that track things such as loaners and premium services, as well as charts indicating upselling opportunities, service decline rates vs recommendations and much more. Drive CRM is designed to be a comprehensive solution which integrates the features of a sales group CRM with a service group CRM so that they can work in unison. BY integrating the strengths of both the sales and service teams together, total customer service is maximized.

The CRM includes customer contact modules which allow dealers to reach customers by email or text messages. Inventory is also handled by the CRM in an automated fashion, as well as shop reports, individual customer pages which track total sales and service history, and real time client acquisition. With a complete tracking system for customer and vehicle history the cloud based Drive CRM system is perhaps the most comprehensive system ever produced for auto dealerships on a day-to-day basis. With the addition of real-time impact indicators to the Service Drive Control Manager, Car Research XRM hopes to increase market share by providing unprecedented integration between all departments of the automotive dealership to maximize the dealer-client relationship.

About Car Research-XRM:

Car Research-XRM is a leading developer of car dealership CRM software in the United States , serving over 2,000 dealerships with integrated automotive CRM solutions that help dealerships reduce churn and maximize up-selling and service opportunities. Founded in 1995 by COO Patrick Kelly, Car Research-XRM's flagship Drive CRM software integrates service and sales departments into cohesive units to maximize customer acquisition and retention opportunities. With customizable, out of the box solutions, the company has been voted "Top Rated CRM" by dealerships across the country for the past three years. The mailing address for Car Research-XRM is 5005 W 34th Street, Houston, TX 77092. For more information, visit http://www.carxrm.com , or call 888-799-6580.