Sales Lead Management AssociationSM Newsletter - July
2008
In this Issue
►Increasing SFA/CRM
Software Adoption Among Your Sales Force - By Mark Friedman, Partner, Cerius
Consulting Group
►Creating Opportunity
in a Down Economy - By Robert J. Moreau, Executive Vice President in Charge of Sales, Marketing
and Client Solutions for Rubicon Marketing Group
►50 Lead Generating
Tips by Robert Bly - Freelance
Copywriter and Author
►Telephone: The Most
Valuable Tool for B-to-B Direct Marketers - By Ruth P. Stevens
►10 Strategies for Effective
Lead Distribution - By Bill Rice, Founder and CEO of Kaleidico
Increasing SFA/CRM Software Adoption Among Your Sales Force
By Mark Friedman, Partner, Cerius
Consulting Group
Prospective
clients often ask us ". . .Even though we have the Sales Force
Automation (SFA) or Customer Relationship Management (CRM) software
in place, the sales force isn't using it. What can I do?"
To support this even further, in the
Sales Lead Management survey we conduct, one of the main concerns we
hear from business owners is that their SFA/CRM software is
ineffective; they are not receiving the advantages and ROI from
their original investment.
(NOTE: Please take a minute to fill out
our survey if you haven't already done so — just click on this link: http://www.zoomerang.com/Survey/?p=WEB227WFX3SHKL. All results
are anonymous and will help us support your needs in this critical
business area even better. Thank you for your time.)
Below are three tips we strongly
recommend to encourage a sales force to want to use the software and
provides business owners all the benefits of the software they
envisioned when they purchased it in the first place.
Read the rest of Increasing SFA/CRM Software Adoption Among Your
Sales Force - By Mark Friedman, Partner, Cerius
Consulting Group.
Mark Friedman is an experienced, results - oriented executive with
over 20 years of proven success in managing Sales, Sales Lead
Management, Telemarketing, Marketing and Customer Service. Notably,
world-renown consulting giant Accenture and the Distribution
Research and Education Foundation have recognized one of his
programs as a Wholesale Distribution Industry Sales "Best Practice";
the program overview was published in "Maximum Sales Velocity:
How to Build a World-Class Sales Organization" by David P.
Woodrow. Watch
Mark's Video - "Eliminate the Black Holes in your Sales and
Marketing Process and Increase Your Bottom Line Results"
Creating
Opportunity in a Down Economy
By Robert J. Moreau, Executive Vice
President in Charge of Sales, Marketing and Client Solutions for
Rubicon Marketing Group
As
the news continues to come in that we are slipping into a recession,
company executives are preparing for the inevitable: tighter
budgets, higher levels of accountability and a need for greater
efficiency. Everyone from the CMO council to Business Week have
echoed these sentiments which heighten the importance of aligning
Sales and Marketing… focusing on accountable marketing as a "must
do" during tough economic times.
Marketing
executives that wish to thrive in this environment must embrace the
opportunity that a downturn represents and not dwell on the doom and
gloom of the impending financial challenges. The Chinese have a
symbol that represents crisis, which is pronounced "wei
ji" which literally means peril + opportunity.
Read the rest of Creating Opportunity in a Down Economy - By Robert J.
Moreau, Executive Vice President in Charge of Sales, Marketing and
Client Solutions for Rubicon Marketing Group.
Robert J. Moreau is Executive Vice President in charge of Sales,
Marketing and Client Solutions for Rubicon Marketing Group (www.rubiconway.com).
Rubicon is one of the nations leading business to business marketing
firms specializing in strategic marketing, demand generation, lead
nurturing and marketing auotmation solutions. Robert has authored
many articles and has presented at conferences all over the United
States on topics including optimizing lead generation, sales and
marketing effectiveness and the "new" convergence of strategy +
creativity + technology.
He can be reached
at [email protected] and also publishes a blog - B2B Marketing Best Practices.
50 Lead Generating Tip
by Robert Bly -
Freelance Copywriter and Author
What
should you know when planning a lead-generating direct mail program?
Here are a few pointers to guide you in the right direction:
- How many steps are
there in the buying process for this product? Where in this process
does my mailing fit?
- What can I tell my
prospect that will get him to take the next step in the buying
process?
- Can I reduce
selling costs by creating a mailing designed to produce a direct
sale (a mail order) instead of any inquiry?
- How many leads do I
want to generate? Do we want a large quantity of "soft" leads? Or
are we better off getting a smaller number of more highly qualified
leads?
- What happens if the
mailing produces too many leads? Too few?
- Is there a
geographic region that my sales force does not cover? How can I
respond to inquiries from this region?
- What is the primary
market for my product or service? (Which industry needs it most?)
- Are there any
secondary markets for the product large enough to justify a
custom-tailored version of the mailing?
-
Who is my primary
prospect within the target industry? What is his or her job title?
Function?
- Who are the other
people (by job title) involved in the purchase decision for this
product? What are their roles? (Who recommends the the product? Who
specifies it? Who has authority to approve the purchase?)
Read the rest of 50 Lead
Generating Tips - by Robert Bly -
Freelance Copywriter and Author.
Robert W. Bly is a freelance copywriter and the author of more than
60 books including The Copywriter's Handbook (Henry Holt & Co.). His
e-mail address is [email protected] and his Web site address is www.bly.com.
Telephone: The Most Valuable Tool for B-to-B
Direct Marketers
By Ruth P. Stevens

B-to-B direct marketers
spent $28 billion on telephone marketing in 2006, says The DMA in
its 2006-07 Power of Direct Marketing study. Big bucks, bigger even
than direct mail, which logged in at $21.4 billion in investment.
And certainly bigger than Internet marketing, which soaked up $10.9
billion.
The bulk of the phone
spending, $17.5 billion, was used to generate sales leads. Another
$8.6 billion went to driving direct order business. Looking at the
sales that resulted, the DMA study reports that the phone generated
$143.1 billion in revenue from phone-based lead generation and $64.4
billion in direct merchandise sales in B-to-B. Wow, this thing is a
dynamo!
Why is the phone such a
powerhouse for B-to-B marketers? Well, in short, it's brilliant.
The phone is the most
versatile, flexible and consistently reliable tool in the B-to-B
toolbox. It is the closest thing to face-to-face selling, but
without the expense of a physical sales call. Best of all, it
can be applied at nearly every stage of the sales and marketing
process.
Read the rest of Telephone: The Most Valuable Tool for B-to-B Direct
Marketers - By Ruth P. Stevens.
Ruth P. Stevens consults on customer acquisition and retention, for
both consumer and business-to-business clients. Ruth began her
direct marketing career in 1986 at Time Warner, where she spent
seven years in marketing, new business development, and general
management at Book-of-the-Month Club and Time-Life Books. She then
went to Ziff-Davis as Vice President of Marketing for Computer
Library, the electronic publishing division. From 1996, she spent
three years in direct marketing management at IBM, and then worked
in senior marketing positions at two Internet startup companies in
New York City before starting her consulting company in 2000.
10 Strategies for Effective Lead
Distribution
By Bill Rice, Founder and CEO of Kaleidico
Generating
a new lead is one of the most exhilarating experiences for a
marketer. But, unfortunately we often forget the most important part
of our job to the customer and to the sales teams we
support--getting it to the right person--Lead Distribution.
Designing the right distribution process can get complex, confusing,
and mistake laden as we begin to scale our lead management process.
But, understanding the basic patterns for effective lead
distribution can minimize these pitfalls.
Lead Distribution Patterns for Success
Allocating leads to a sales force in such a way as to maximize
pull-through can be as challenging as generating them. The process
of lead distribution is working against two powerful forces:
customer expectation and sales expectation. However, breaking down
allocation methods into patterns, although none are necessarily
without an inherent blend of one another, can be helpful in
maximizing your results.
Here are some of the most pervasive lead distribution techniques:
Read the rest of 10 Strategies for Effective Lead Distribution
- By Bill Rice, Founder and CEO of
Kaleidico.
Bill Rice is the
Founder and CEO of Kaleidico, a privately held lead management
software firm focused on making Internet marketing and sales simpler
and more productive. Products include: icoSales, a sales management
solution and icoMatch, a lead distribution platform.
Prior to founding
Kaleidico, Bill has been a serial entrepreneur as an executive at
Quicken Loans leading the National Home Equity division as well as
multiple sales groups, helped start-up and ultimately sell DeepGreen
Bank to Lightyear Capital, was a part of the Motorola spin-out
Iridium, held several other early leadership positions with TASC
(federal/government consulting firm) and also served in the US Air
Force. Bill is one of the Founding Advisory Board Members for
SmartHippo.com, a vertical search engine for financial services, and
is currently serving in this position.